Frequently Asked Questions (FAQ)

Memberships

Why are you limiting rounds? Why not keep the same membership model?

The overall strategy was to provide a more equitable membership structure to reflect the amount each player plays. In the past players paid the same amount for a 7-day membership regardless of whether they played 100 rounds or 50 rounds. The new model provides every member to choose the club membership that best suits their needs. Rounds are limited in each club membership category to increase Trillium’s yield ($ per round) on membership rounds to a level that can be more sustainable in the long term.

Why change now, is this because of COVID?

Although COVID had an impact on golf last year, this is more about supply and demand tee times at our course(s). When demand exceeds supply, businesses have to adjust. The golf industry is no different, our supply of tee times was not sufficient in meeting the demand from golfers therefore we decided to adjust to this model in order to hopefully provide members more available tee times.

What happens if I use all of my rounds?

Once you have used the number of rounds included in your membership, you have the option to play more rounds. There is a discounted green fee charge associated with each club membership type that will be charged for every additional round over the club model you have signed up for.

What if it rains and I cannot continue my round, do I have to use the full 18-hole round?

If you tee off your first hole in the rain, there will be no rainchecks given, no exceptions. If you tee off when it is not raining and it begins to rain you will be issued an 18-hole raincheck if you played 14 holes or less. If you start the 15th hole then there will be no rainchecks offered. 

What happens if I do not use all of my rounds by the end of the season?

Just like memberships in past years, rounds expire at the end of the season if unused.

What if I want to play 9 holes? How does that affect my rounds?

To play 9 holes, you can redeem one of your 18-hole rounds to play 9. We will also issue a “9-hole member round” onto your profile to be used at a later date for a second 9-hole round. This can be done up to a maximum of 5 times (5 18-hole rounds split into 10 9-hole rounds).

Can I use my rounds for other golfers?

Club Membership rounds are NON-transferable and must be used only by the holder of the membership. No exceptions.

What if I want a membership and play less than 40 rounds?

Golf Plan Plus or Golf Plan Platinum are perfect for golfers who play less than 40 times. Purchase one of these memberships and receive 4-6 included rounds AND up to 40% off green fees once your included rounds are used up. Please find more information HERE.

What if I play in a league, do I have to use my rounds?

Rounds for 9-hole leagues at Trillium are included with all club membership categories, so you do not have to use your club membership rounds. These leagues include Monday and Tuesday Night leagues, Tuesday morning ladies league and the Thursday evening Acton league. If you play in an 18-hole league (Monday mornings and/or Friday’s Player’s Club) you must use one of the rounds included in your membership.

How do I book using my rounds? 

Each club member will have a package added to their profile with the number of rounds associated with their membership. When booking online you simply apply this package during the booking process, which will reduce your green fee to $0. Please do not apply your package rounds to any other golfer in your group, this will result in an inaccurate representation of how many rounds you have left.

What if we had/want a Couples or Weekender membership?

Couples memberships are more flexible than ever in 2021. You may combine any 2 Platinum, Gold or Silver club memberships together to form a couples membership and receive 10% off of the total price. IMPORTANT – Couples Memberships are only available for common-law partners who reside at the same address, no exceptions.

What is the average number of rounds that members play?

The range that our members play annually varies significantly. People’s intentions at the beginning of the season and what actually happens can vary as well. Overall, our members play about 52 rounds each. This ranges from 25 rounds to 120 rounds per season. This is a large range of play for the same cost of membership.

Policies

Booking Policies:

  • Our online booking technology allows you to pay most items online prior to arrival. Our goal is to provide you “no touch” processing on arrival.
  • To book a tee time, book online using the Golf Courses of Quinte (GCOQ) mobile app, the Chronogolf mobile app or click on “Book a Tee Time” on our website. If needed, call our Golf Shop at 613-477-1831 to book a tee time over the phone.
  • If you are booking with a Green Fee Passport Book, Rotary Book, Canada Golf Card or using a Go Low package, please call the Pro Shop and we will organize your tee time and payment. These options cannot be completed when booking online.
  • There will be a 7-day booking period for members and guests. Members also have a 5-day booking policy for Roundel Glen (changed from 7 days in past years).
  • If you book online, you can now book 8-days in advance.
  • When booking, members and guests are required to provide the following information:
    • A valid credit card
    • An email for contacting purposes and,
    • The names for all of the golfers in the group to eliminate double bookings.
  • During peak hours (7AM – 3PM), foursomes will be mandatory as much as possible. If you want to play with less than four players, you must pay 50% of the remaining open spots within your tee time. If you are okay with being paired up with another player(s), then you can book as a single, twosome or threesome at no extra charge.

Cancellation Policy: 

Green Fee Cancellations:

  • Reservation may be cancelled up to 48-hours in advance. If the Golf Shop is not open, please leave a detailed message stating the cancellation request. If you don’t cancel your reservation within 48 hours, you will be charged a no show fee of $50 per player in the reservation.

Member Cancellations:

  • Reservation may be cancelled up to 48 hours in advance. If the Golf Shop is not open, please leave a detailed message stating the cancellation request. If you don’t cancel your reservation within the 48 hours, you will be charged a member no show fee of $30 for all players in the reservation.

Tournament Cancellations:

  • Tournaments of over 60 golfers must cancel 21 days prior to the tournament date or you will be charged a no show fee of $50 per golfer. There will be a deadline at 7 days out, where Trillium Wood will need a list of confirmed golfers and names. If the confirmed number drops significantly on the day of the tournament, there will be a no show fee of 50% of the green fee and cart for each no show.

Rain Check Policy:

Rain Checks

  • This season, rain checks will be issued if there is a significant rainfall or lightning that occurs for longer than 30 minutes. The Golf Shop staff will record when the rainfall first starts and will not hand out a rain check within the first half hour. Drizzle or light rain is not considered.
  • Members are not charged a no show fee if their reservation is cancelled due to a heavy rainstorm. We advise you to call the Golf Shop if you are uncertain about the weather.
  • Rain checks will not be issued for slow play, personal commitments or incomplete rounds due to darkness.
  • Public or Golf Plan rain checks will be issued based on the number of holes played. Please see below:
    • 0-6 holes played = 18 hole raincheck
    • 7-12 holes played = 9 hole raincheck
    • 13+ holes played = no raincheck

Power Cart Policies:

  • All members and guests that rent a power cart must sign a cart agreement form before the golf round. 
  • To rent a golf cart you must be a minimum of 16 years old, with a valid driver’s license, and valid credit card. Golf carts are to be driven in a safe manner at all times. A maximum of two people and two sets of golf clubs are permitted per golf cart.
  • Any misuse or imprudent driving will result in immediate loss of golf cart use with no refunds. Golfers are responsible to cover costs of any at-fault damage to the golf cart during their round.

Food and Beverage Policy:

  • This upcoming season you may only start a tab if we have a valid credit card on file. Tabs can be started at the halfway hut, the beverage cart and the patio. If a tab or amount owing is not settled by the end of the day, we will charge the amount to the credit card on file that day. An 18% gratuity will be added to all tabs.
  • As per Ontario liquor laws, only alcohol purchased from the club may be consumed on the property. Coolers and backpacks will not be permitted on the golf course under any circumstances (including food and non-alcoholic beverages). Staff may inspect golf bags for personal alcohol at any time. Any patrons found with outside alcohol will have their alcohol confiscated. Patrons will be removed from the property and/or have playing privileges suspended or revoked. No refunds will be given for green fees/cart rentals.

Dress Code:

At Trillium Wood Golf Club, we understand that everyone is entitled to their own taste when it comes to fashion.

We do ask when visiting the facility, you refrain from wearing the following:

  • Denim
  • Strapless shoes or shoes with heels of any kind
  • Muscle shirts
  • Board shorts/swim trunks
  • Exposed midriff or spaghetti straps
  • Shorts with less than 4″ inseam
  • No metal spikes

Acceptable wear:

Gentlemen – Acceptable dress golf slacks, tailored shorts, golf shirt with collar, sweater, sweatshirt or pullover, jacket and rain gear.

Ladies – Acceptable Dress skirts, culottes, slacks, tailored shorts, blouses, golf shirt with collar, sleeveless golf shirt, sweater, sweatshirt or pullover, jacket and rain gear.

  • It is required that all members, their guests, and public players wear suitable attire at all times on the course, driving range and in and around the Clubhouse. As dress is a personal matter and as contemporary golfing attire changes from time to time, any questions regarding the acceptability of any particular apparel can be reviewed with the Professional Staff.

COVID-19 Policies

Trillium Wood Golf Club is preparing the club to provide you and our staff a safe and comfortable outdoor experience within the constraints of social distancing and overall health and safety during these unprecedented times. In order for golf at Trillium Wood to be part of your regular exercise and overall health routine, we will all need to work together to bring into effect the following changes:

Cancellation/Accidental Payment Policy

If you have to cancel a paid tee time, we are going to put a raincheck on your account that you will be able to redeem when you book online. If you do not want the rain check, we will refund the amount paid to your Trillium Wood Account to put towards future rounds.

FROM US

  • Our online booking technology allows you to pay most items online prior to arrival. Our goal is to provide you “No touch” processing on arrival.
  • On the course there will be no Player assistants, no bunker rakes, no ball washers, or garbage cans. Large garbage cans will be located at the bag drop area for you to use after the round
  • There will be no water station to re-fill bottles at the half-way hut.
  • We will increase the frequency of routine cleaning, sanitation and disinfection of all locations, especially all common and high traffic areas and frequently touched surfaces.
  • Our starters will provide clear direction to all golfers and will manage the groups to ensure social distancing on the putting green and first tee.
  • The pins will remain in the hole and will be fitted with a raised cup filler to keep your last putt high and easy to retrieve.
  • “No touch” arrival. Expect a warm greeting… but no assistance with clubs. Our Guest Service staff will be happy to help direct you and assist in the check-in process.
  • Appropriate signage will be placed outside the pro-shop and clubhouse entries briefly outlining the social distancing guidelines in place.
  • Single rider power carts are available on a first-come-first serve basis, however, members who have a full cart package will have carts reserved for them. If a member who has a cart package does not show up for their tee time without advance notice, they will be charged the single-rider cart rate.
  • Pull carts and power carts will be sanitized prior to use. We recommend that you walk and carry if possible (we suggest playing with a half set).
  • During peak hours (7am-2pm), foursomes will be mandatory as much as possible. If you are not a foursome and want to play alone, you must pay 50% of the remaining green fees. If you are okay with being paired up with another player(s), then you can book as a single, twosome or threesome at no extra charge.
  • The restaurant and associated seating (patio) will be closed. Prepackaged take away items like sandwiches, trail mix or chocolate bars will be available. Initially, all food and drink will be served from our half-way hut at the first and tenth tees.
  • On-course washrooms on hole 6 and 13 will be closed until further notice. Washrooms at the clubhouse will be open and disinfected regularly.
  • Driving range stations are set further apart and range balls will be both sanitized and cleaned.

Booking A Group Who Have Packages or Have to Pay GF and/or Cart

  • If you are booking a tee time for 4 players, you are expected to pay for the entire booking. Now if they are golf plan members or regular members, the fees will adjust accordingly depending on their player type.
  • You will not be able to apply another player’s package (free rounds, carts, golf plan green fees, etc.) to their booking.
  • We are suggesting that you either book in as a single and forward the tee time confirmation to your playing partners to have them book in for the same time so that they can use their free rounds themselves. OR call us and we can book the foursome and apply each player’s packages over the phone.
  • If you book the foursome and pay for the foursome, we encourage you to collect the money from your playing partners, please ensure that the correct player type is selected for your guests. If you book and pay for players who have round/cart packages we encourage you to collect the money from your playing partners and they can just use their packages next time they come out
    .

FROM YOU

  • Book online or call the pro shop at 613-477-1831. If calling, please have your credit cards handy so we can have credit card (encrypted) on file for “No touch” check-in. Payment will be required at the time of booking to lower the amount of Pro Shop transactions.
  • You MUST have a tee time to play, there will be no walk-ons until further notice.
  • In-person tee time booking will be prohibited. You may not book tee times in person before or after your round, you must do so online or over the phone.
  • When booking online, please add anything you may need upon arrival at the club in the EXTRAS section during checkout.
  • If you are booking with a Green Fee Passport Book, Rotary Book or Red Book please call the Pro Shop and we will organize your tee time and payment.
  • The Driving Range will be closed until further notice. We hope to open it as soon as possible. Once the range is opened, if you are hitting balls on the driving range, you must purchase range buckets online beforehand. If not, you must wait in line in the Pro Shop to get your range bucket. Driving range will only be available for customers who have a tee time. We will review June 1st to decide on opening the range for practice purposes only. Exceptions will be made for those who have a full driving range membership. Click here to purchase range buckets.
  • Please arrive no earlier than 30 minutes ahead of your tee time unless going to the driving range. So if your tee time is 8:30, please arrive at 8:00 or later. If you are too early for your tee time, you may be asked to wait in your vehicle.
  • On arrival, try to send only one delegate from your group to the pro shop door at check in time. We are limiting the number of customers in the Golf Shop at one time.
  • There will be designated areas for the next 3 groups waiting to play. If 8:00 is on the tee, 8:10 group is on the putting green, 8:20 group is in designated area “A”, 8:30 group is in designated area “B”. If you are not in any of the next three tee times you will be asked to remain in your vehicle until area “B” is clear.
  • Be mindful of social distancing by staying at least two club lengths apart at ALL times.
  • Do not remove the flag or touch the cup (we will use raised cup-fillers to keep the ball in reach)
  • Bring along sanitizer or a towel as the ball washers will be removed.
  • Smooth bunker tracks with the back of your wedge or foot as all bunker rakes will be removed.
  • Please walk and carry if possible, but single rider power carts and pull carts will be available. Due to the circumstances we will have to charge our single-rider rate, which is $22.12+tax.
  • Book your power cart online ahead of time. Carts will be reserved for those who have booked and paid for power carts online ahead of time as supply lasts. If you arrive with a paid green fee but no power cart and wish to ride, you may not receive a power cart if supply is low.
  • Abide by social distancing guidelines at ALL times. If you are not following these guidelines we will provide a warning. If you continue to ignore social distancing guidelines, you will be asked to leave the property.
  • Enjoy yourself and have a fun round!
Click For COVID-19 Updates