Why are you limiting rounds? Why not keep the same membership model?
The overall strategy was to provide a more equitable membership structure to reflect the amount each player plays. In the past players paid the same amount for a 7-day membership regardless of whether they played 100 rounds or 50 rounds. The new model provides every member to choose the club membership that best suits their needs. Rounds are limited in each club membership category to increase Trillium’s yield ($ per round) on membership rounds to a level that can be more sustainable in the long term.
Why change now, is this because of COVID?
Although COVID had an impact on golf last year, this is more about supply and demand tee times at our course(s). When demand exceeds supply, businesses have to adjust. The golf industry is no different, our supply of tee times was not sufficient in meeting the demand from golfers therefore we decided to adjust to this model in order to hopefully provide members more available tee times.
What happens if I use all of my rounds?
Once you have used the number of rounds included in your membership, you have the option to play more rounds. There is a discounted green fee charge associated with each club membership type that will be charged for every additional round over the club model you have signed up for.
What if it rains and I cannot continue my round, do I have to use the full 18-hole round?
If you tee off your first hole in the rain, there will be no rainchecks given, no exceptions. If you tee off when it is not raining and it begins to rain you will be issued an 18-hole raincheck if you played 14 holes or less. If you start the 15th hole then there will be no rainchecks offered.
What happens if I do not use all of my rounds by the end of the season?
Just like memberships in past years, rounds expire at the end of the season if unused.
What if I want to play 9 holes? How does that affect my rounds?
To play 9 holes, you can redeem one of your 18-hole rounds to play 9. We will also issue a “9-hole member round” onto your profile to be used at a later date for a second 9-hole round. This can be done up to a maximum of 5 times (5 18-hole rounds split into 10 9-hole rounds).
Can I use my rounds for other golfers?
Club Membership rounds are NON-transferable and must be used only by the holder of the membership. No exceptions.
What if I want a membership and play less than 40 rounds?
Golf Plan Plus or Golf Plan Platinum are perfect for golfers who play less than 40 times. Purchase one of these memberships and receive 4-6 included rounds AND up to 40% off green fees once your included rounds are used up. Please find more information HERE.
What if I play in a league, do I have to use my rounds?
Rounds for 9-hole leagues at Trillium are included with all club membership categories, so you do not have to use your club membership rounds. These leagues include Monday and Tuesday Night leagues, Tuesday morning ladies league and the Thursday evening Acton league. If you play in an 18-hole league (Monday mornings and/or Friday’s Player’s Club) you must use one of the rounds included in your membership.
How do I book using my rounds?
Each club member will have a package added to their profile with the number of rounds associated with their membership. When booking online you simply apply this package during the booking process, which will reduce your green fee to $0. Please do not apply your package rounds to any other golfer in your group, this will result in an inaccurate representation of how many rounds you have left.
What if we had/want a Couples or Weekender membership?
Couples memberships are more flexible than ever in 2021. You may combine any 2 Platinum, Gold or Silver club memberships together to form a couples membership and receive 10% off of the total price. IMPORTANT – Couples Memberships are only available for common-law partners who reside at the same address, no exceptions.
What is the average number of rounds that members play?
The range that our members play annually varies significantly. People’s intentions at the beginning of the season and what actually happens can vary as well. Overall, our members play about 52 rounds each. This ranges from 25 rounds to 120 rounds per season. This is a large range of play for the same cost of membership.